Technical Support

General Inquiries: Please visit the Contact page for general questions about GRO artists, artwork, and events, etc.

The following form is for sending information about the GRO website or other technical problems. For general information about GRO, Shop, and artwork questions, please visit the Contact page form instead. Otherwise, certain pages and forms elsewhere may have direct inquiry emails such as at the bottom of Visiting Artist and Fellowship Program page forms.

Before sending a report, please try the following steps first:

Restart: Browsers and operating systems crash occasionally. Try restarting your browser or computer, then try the webpage again.
Browsers: Try a different browser such as switching from Safari to Firefox or Chrome. Trying a different device may help too.
Connection: Ensure you have a solid internet connection. If on WiFi, try switching to a cellular network temporarily or vice versa. Rarely, proxy networks and firewalls can be problematic. Ask your network admin for help with these.

"*" indicates required fields

Name

First Last

Email*

Phone

Please include a phone number to reach you since this is usually the fastest way to solve a technical problem, plus the time best to call in the description field below.

Describe the Problem*

Please be as detailed as possible about the problem. Here are some prompts to to get started:

The page Title and URL (or web address) where the problem occurred (example: Visiting Artist Program - https://galleryrouteone.org/programs/visiting-artist-program/
Any error codes or other on-screen text that appeared about the problem
What you expected to happen
Your device type (laptop/phone/tablet/etc.), model, and manufacturer (iPad Mini 6, MS Surface, etc.)
Computer OS version and its version (Mac OS 14.5, iOS 17, Windows 11, etc.)
Kind of browser and its version number (Safari 17.5, Chrome 47.x, Firefox 127.x, etc.)
One or more screenshots attached to the Screenshot(s) file upload field below is very helpful
Any other helpful information about the problem

Screenshot(s)

Drop files here or

Accepted file types: jpg, jpeg, gif, png, Max. file size: 5 MB, Max. files: 3.

Add up to 3 files that may help illustrate the problem. Example is taking a screenshot of an error screen to upload here. Learn how to capture a screen on Mac and Windows computers.

CAPTCHA

Name

This field is for validation purposes and should be left unchanged.