The Box Show Help

Thank you for your interest in Gallery Route One’s The Box Show! This public exhibition is the biggest fundraiser of the year. The auction supports our community outreach, education, exhibition programs, and more.

Quick Help

Auction toolbar screenshot
Access your Auction/Acct/Help/Cart toolbar in upper right of any page.
Or, at the bottom of the mobile menu: Mobile toolbar

Register To Bid

My Account

Lost Password

Box Artist Information

Live Help: 415.663.1347 /
Technical Support


Register to Bid (required)

In order to accept bids, make wishlists available, and track bidding over time, The Box Show auction requires a valid email address for user accounts.

  1. Goto the My Account page to enter your email address in the Register area.
  2. Afterward, you’ll receive a Welcome email with a password and link back to My Account.
  3. Copy the password in the Welcome email and then select the link.
  4. Enter your email and new password into the Login area and select the Log In button.
  5. After successful login, select the Account details link to add your First and Last Name. You may also change the password here.
Bidding Rules & Wishlist

The BOX SHOW 2021 is open online auction. Your entire bid amount will appear in full when placed (though names are obscured). Winning as the highest bidder means paying your full bid amount regardless of others’ bids.

  1. After registering (see Register to Bid FAQ), go to The Box Show 2021 page and browse the boxes available.
  2. When you find a box to bid on, enter the highest amount you’re willing to pay for the box. Once a bid is placed, it cannot be lowered in amount nor retracted. The full bid amount will be shown and what you agree to pay if you win the auction.
    HINT: Sniping is not recommended. Simply anticipate how high your actual price limit is if you were to be outbid multiple times. Then bid that amount. 

WATCHLIST: If you like a certain box and you’re not sure or the auction hasn’t started yet, use the Add to watchlist link on as many boxes as you like. Your watchlist is available in the My Account > My Auction area.

No Bid Retraction

Placing a bid is a binding contract between you and Gallery Route One. The system doesn’t support retracting a bid once it’s made nor can the amount of the bid be decreased afterward.

Please be certain you want to bid the amount that you enter.

If payment is refused at the end of the auction period, the auction item is offered to the next highest bidder.

Winning an Auction

When the auction is over and your bid is the highest, an email will be sent to your account email address.

  1. Follow the Pay Now email link after winning your auction.
  2. You’ll be taken to the website and should see the item you won in your cart. Alternately, when logged in, go directly to your Checkout or Cart pages for more information.
  3. Enter your contact information and payment details.
  4. If using a credit card, finalize the purchase and your payment will be sent encrypted to our secure payment processor. Otherwise, choose cash or check payment.
    NOTE: we cannot see or save any credit card numbers. A highly secure tunnel is created outside our website when credit card payments are sent so no sensitive payment information is lost.
  5. Return to the gallery to pick up your artwork during business hours from 11 am – 5 pm, Thursday-Sunday:
    Gallery Route One
    11101 Highway One, Ste. 1101

    Point Reyes Station, CA 94956
Contact Information

Fill in the contact information such as First and Last name so we can know who you are in case you win an auction. Phone number will greatly facilitate contact too.

  1. After logging into your account, goto the My Account page.
  2. Select the Account details link in the left column.
  3. Enter your First name and Last name.
  4. Select the Save Changes button at the bottom.
  5. For phone and address information, select the Addresses link in the left column and select the Edit link next to the Billing address area.
  6. When done, select the Save Address button at the bottom.
In-Person Box Viewing

The gallery will be open Thursday thru Monday 11am – 5pm:

Gallery Route One
11101 Highway One, Ste. 1101
Point Reyes Station, CA 94956

Password Reset
  1. Go to the My Account link in the upper right of any page. 
  2. Select the Lost your password? link at the bottom of the left Login column.
  3. Enter either your Username or Email in the field and select the Reset password button.
  4. Check your email account for a message titled: Password Reset Request.
  5. Select the link near the bottom: Click here to reset your password. 
  6. You’ll be taken back to a browser window where you may enter your new password (the same password in both fields).
  7. Finally, if the password was accepted, you’ll be asked to login with your username or email and the new password to access your My Account page.